Restart Word and confirm the "Office Account" (or Account) no longer shows any errors and now matches the default account configured within Outlook profile.Enter the email address associated with your NetID account - If redirected to NetID login, enter the credentials associated with the above account.
If the accounts are not the same, or it has not successfully connected to OneDrive or Sites, or there are any other error(s) within this screen, click the Sign out action until you only see the "Sign in" option.On the 'User Information' screen, make sure the account that is logged in matches the default account configured within the Outlook profile.Select Office Account (or Account) from first column.Quit out of all Microsoft applications, including Outlook, OneDrive, OneNote, etc., and Teams clients.If customer is using Teams desktop client, sign out of Teams client.
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